Shopping at Total Eclipse

  • Who are you, people?

    We are Total Eclipse, a game development studio in Thessaloniki, Greece. We’ve been making games since 2004 and we’re responsible for The Clockwork Man series (The Clockwork Man, The Clockwork Man: The Hidden World), Fashion Boutique, Bounty, and Academy of Magic: Word Spells. You can find more about Total Eclipse in the About us page.

  • Why should I buy a game here?

    For starters, it’s the best support you can give a developer, buying directly from them with no intermediates such as portals and distributors. Plus, there are some neat bonuses if you buy from us, including DRM-Free purchases and dedicated customer support.

  • Is it safe to shop here?

    We take customer safety extremely seriously. All of our transactions are handled via BlueSnap-Plimus, one of the biggest online payment portals for downloadable games. Through Plimus, we provide a fast, secure, and hassle-free way to complete your purchase easily. For more details read through the Bluesnap customer information pages.

    Additionally, all of our games are free of viruses, malware, spyware, and trojans.

  • What payment methods do you accept?

    We are happy to accept a variety of payment methods including:

    • Credit / debit cards (Visa, Mastercard, Discover, DinersClub, American Express, Carte Bleue, Maestro, Solo, JCB)
    • Paypal
    • Wire transfers
    • Mail/cheque/money order
    • Moneybookers
    • Local bank transfers
    • Phone and fax orders

    See the Bluesnap complete list of payment methods by country.

  • How can I buy a game?

    Navigate to the Game’s page and click on Buy. You will be asked to Sign in at the Total Eclipse website to complete your purchase. If you have not registered yet, you will able to do so as well. After you sign in, you will be directed to our secure payment platform where you will be able to complete your purchase.

  • I want to buy the game in a language other than English.

    Navigate to the Game’s page and click on More Systems and Languages. A window will popup and you will be able to select another language.

  • I wish to try before I buy.

    All of our downloadable games have free demo versions. At each game’s page, the Download button will get you the English PC Demo. For other platforms/languages, please click on More Systems and Languages.

  • I am dissatisfied with a purchase.

    We want you to be happy with the games you buy from us. At Total Eclipse we have a 30-day money-back guarantee for all our downloadable games. If you are unhappy with your purchase, get in touch with us to receive a refund. If the game does not work on your machine, please give us a bit of time to work together so that we can fix any issues.

  • I have trouble ordering, how can I contact you?

    We’re sorry you’re facing trouble. Please get in touch with us through the Support Form.

Support

Our detailed FAQ answers the most asked-about questions. If you cannot find a solution here, please contact the Customer Support Team, either by completing the form or sending us an e-mail.